Sub-processors

A sub-processor is a third party that Better Email uses to run the service and that processes personal data on your behalf, or may have access to it. The full list is in the app under Settings → Compliance. Anyone in your Organization can open the page, whatever their role.

What the page shows

• Every sub-processor, with its purpose, the data it handles, where it processes that data and the transfer mechanism for data that leaves the EU/EEA.
• The email service providers (ESPs) that receive data only on your instruction, when your Organization connects one and exports a Campaign to it.
• The date the list last changed, and a change log of every sub-processor added, replaced, changed or removed.
• How you hear about changes, and how to object to one.

Save as PDF opens your browser's print dialog with a copy of the list for a vendor review or procurement questionnaire.

Who can see the list

Organizations on a paid plan, or with a signed data processing agreement (DPA), see the full list. Other Organizations, including those on a trial, see a note instead, with a Request the list link to our security team.

Changes to the list

When Better Email adds or replaces a sub-processor, it updates the list and records the change in the change log.

If your Organization has signed our master subscription agreement (MSA) and DPA, its admins also get an email at least 30 days before a new or replacement sub-processor starts. Within those 30 days you can object on reasonable data protection grounds by writing to [email protected].